Time evolves, technology increases but one thing is critical in Real Estate or any service-related industry, and that is customer/client
service and ultimately, satisfaction! So the questions that I pose to buyers, sellers and investors of Real Estate are as follows:
How important are the qualifications and experience of your Realtor? Your agent should be an expert in the areas that you are interested and be able to answer questions like, current market trends, general market area information such as resale availability as well as new construction. My point is they must know the areas of which they service! Designations such as an Accredited Buyer’s Representative (ABR) indicate that the agent has additional training to better support buyers. A relocation specialist must be versed in working with third party companies that represent major industries such as Pharmaceutical and Bio-Tech companies, manufacturing, major service industries and much more!
This involved increased training to handle the documentation required to support transferees moving to and from any given area. It also means that is the responsibility of the agent to make the transferee’s move as seamless as possible. There are many more designations and much training involved in making a realtor a expert in a specialized
Do you want a full service Broker or just an agency to facilitate your transaction? As dynamic as it may seem, technology plays a key role in buyers selecting homes that they many consider purchasing in many different areas. As an Associate Broker for Coldwell Banker Hearthside Realtors in Bucks County Pennsylvania, I agree that although technology is continually improving, there is a critical need for an expert to represent you in every transaction that you may consider! Technology cannot negotiate an offer or give advice on home inspection or supply a market analysis. Certainly one can search what is available in any given area but does the consumer really know anything about the appreciation/depreciation rates? Some brokers are full service and others are not. That leads me to my next question.
There is talk of Café-type offices, which are available, replacing the traditional offices that buyers and sellers are accustomed to knowing but is this what the buyers and sellers want? Which service provides that ultimate goal and
that is meeting customer requirements! I don’t know about you but if I am looking for ultimate service in any industry. I want to not only speak to a live person but know that I am getting qualified service! I know if I have a cold or an ailment, I visit a licenced doctor in their office or if I am in need of an auto repair, I drop my vehicle off to a qualified mechanic or service center. The same holds true for real estate professionals which are licensed to represent you. So my recommendation is that you pick the best qualified individual to represent you!
There are many facets and areas of expertise in the Real Estate industry and doesn’t the customer deserve top notch service? Shouldn’t a buyer meet with an agent and review their needs and wants in person and have the other ancillary professionals like mortgage representatives and inspectors at least available for selection? Or would one rather an automated system or “half service” company to represent them?
I am only interested in only one thing and that is providing top notch, customer driven service and my objective to hear what you really have to say. You are the end customer, correct? So what factors are important to you when considering the purchase or sale of a new home?
I service many areas in the Philadelphia suburbs including areas in Bucks County such as Doylestown, Buckingham, New Hope, Warwick and Furlong. Other areas in Montgomery County such as Lansdale, Montgomeryville, and Abington, only to mention a few. Some of the school districts include Central Bucks, Solebury, Council Rock and Pennridge. Customer satisfaction results in referrals and future business. It is my reputation to do the best job possible for each and every client. There is a difference!
So what is most important to you in this current market? I would like to hear what you have to say!
MBA, ABR, e-PRO
2010-2011 Coldwell Banker International President’s Circle Award Recipient
CARTUS & SIRVA Certified Relocation Specialist
Previews Luxury Home Specialist
Coldwell Banker Hearthside Realtors